returns

we hope that you are satisfied with your order. if the product does
not fully meet your requirements, you have a right of withdrawal of
14 days after receipt of the goods.

right of withdrawal

the period of 14 days begins after receipt of the goods by the buyer.
the returned goods must arrive at velvet novel unused and in perfect
condition. the paid amount (excluding transport costs) will be returned
to you upon receipt of the goods. you are responsible for the return
transport and bear the costs. no costs will be covered in the event that
the item goes missing during the return shipping. we recommend sending the
goods using a track & trace shipping service.

address for returns:
velvet novel
bireggstrasse 36
CH-6003 lucerne

important: reduced goods are excluded from exchange

for additional information or further questions please contact us:
info@velvet-novel.com